14-Day Refund Policy
At Girls Love Girls, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a 14-day refund policy.
Refund Eligibility
- You may request a refund within 14 days of receiving your item.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase (receipt or order confirmation) is required.
How to Request a Refund
- Contact Us: Please email us at contact@girlslovegirls.co.uk to initiate your refund request.
- Return the Item: Once your request is approved, we will provide you with instructions on how to return the item.
- Shipping Costs: Customers are responsible for the return shipping costs unless the item is defective or incorrect.
Refund Process
- Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within a specified time frame (usually 5-10 business days).
Exceptions
- Sale items are non-refundable.
- If the item is damaged or defective, please contact us immediately, and we will work with you to resolve the issue.
Changes to This Policy
We reserve the right to update or modify this refund policy at any time. Please review this policy periodically for any changes.
Thank you for choosing Girls Love Girls! If you have any questions or concerns, don’t hesitate to reach out.